Privacy Policy for Mathnasium of Fayetteville

Last updated: March 5, 2026

This Privacy Policy describes how Mathnasium of Fayetteville ("we", "our", or "us") collects, uses, and protects personal information when you interact with our learning center, website, and messaging programs (including SMS/text messaging). By using our services, you agree to the practices described in this Privacy Policy.

1. Scope of this Privacy Policy

This Privacy Policy applies to information we collect through:

  • Our physical learning center, including in-person enrollment and consultations.
  • Our website and any online forms or landing pages we operate.
  • Our SMS/text message communications, including A2P (Application-to-Person) messaging programs for reminders, updates, and promotions.
  • Email, phone, and other communications related to our services.

By providing your information to us, including your mobile phone number, you consent to the collection, use, and sharing of your information as described in this Privacy Policy, subject to your rights and choices outlined below.

2. Information We Collect

We collect different types of information depending on how you interact with us. This may include:

2.1 Contact and Account Information

  • Parent/guardian name and contact details (email address, phone number, mailing address).
  • Student name, age, school, and grade level.
  • Login or account details, if you create an online account with us.
  • Preferred communication channels and marketing preferences.

2.2 Educational and Service Information

  • Enrollment details, schedule preferences, and session attendance.
  • Assessment results, progress reports, and learning objectives.
  • Notes related to the student’s learning plan and performance.

2.3 SMS/Text Messaging Information

  • Your mobile phone number and confirmation of your consent to receive text messages.
  • Message content we send to you (e.g., reminders, schedule updates, promotions).
  • Message delivery and interaction data, such as timestamps, delivery status, and responses (e.g., STOP, HELP).

2.4 Payment and Transaction Information

If you purchase services from us, we may collect billing and payment information. Payment card details are typically processed by a third-party payment processor and are not stored by us directly, except for limited information necessary for billing records (such as the last four digits of your card, billing address, and transaction history).

2.5 Device, Usage, and Website Information

  • IP address, browser type, device identifiers, and operating system.
  • Pages visited, time spent on pages, and referring/exit pages.
  • Interactions with our ads, forms, and messaging links.

3. A2P SMS/Text Messaging Program

We may offer one or more SMS/text messaging programs (A2P messaging) to communicate with you regarding Mathnasium of Fayetteville services. These messages may include enrollment information, appointment and session reminders, schedule changes, center updates, and occasional promotional offers related to our learning center.

3.1 Consent to Receive Text Messages

By providing your mobile phone number and explicitly opting in (for example, by checking a box on a web form, signing an enrollment agreement, or texting a keyword to our number), you consent to receive automated and/or non-automated text messages from Mathnasium of Fayetteville at the mobile number you provided. Consent to receive text messages is not a condition of purchase or enrollment; you may enroll in our services without agreeing to receive marketing text messages.

3.2 Message Frequency

Message frequency will vary based on your interactions with us, your schedule, and the services you receive. You may receive recurring messages for reminders, updates, and center information. We aim to keep messaging reasonable and relevant to your relationship with Mathnasium of Fayetteville.

3.3 Opt-Out Instructions (STOP)

You may opt out of receiving text messages from us at any time. To stop receiving SMS messages, reply STOP to any message you receive from us. After you send STOP, we may send you a final confirmation message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from that specific program. You may also request to opt out by contacting us using the information in the "Contact Us" section below, and we will process your request within a reasonable time.

3.4 Help Instructions (HELP)

If you need assistance with our messaging program, reply HELP to any SMS we send you. You may also contact us directly using the information listed in the "Contact Us" section for additional support or questions about our messaging practices.

3.5 Message and Data Rates

Message and data rates may apply to any SMS/text messages sent to or from us, depending on your mobile service plan and carrier. You are responsible for any charges from your mobile carrier resulting from our text messaging program. Please contact your mobile carrier for details about your text or data plan.

3.6 Carrier Disclaimers

Carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission from your mobile carrier or network operator and is outside of our control. We are not responsible for delays or failures in message delivery caused by carriers, network providers, or other technical issues.

3.7 A2P Compliance and Recordkeeping

We strive to comply with all applicable laws and industry guidelines related to A2P messaging, including the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and carrier requirements. We may maintain records of your opt-in, opt-out, and messaging interactions to demonstrate compliance and to manage your communication preferences.

4. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, manage, and improve our math learning services for students.
  • To communicate with you about enrollment, scheduling, reminders, center operations, and progress updates.
  • To send you SMS/text messages and emails consistent with your communication preferences.
  • To respond to your questions, requests, or customer service inquiries.
  • To process payments, manage billing, and maintain accurate records.
  • To analyze usage trends and improve our website, communications, and services.
  • To comply with legal obligations, resolve disputes, and enforce our agreements and policies.
  • To protect the security and integrity of our systems and prevent fraud or misuse.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers and Vendors: We may share information with trusted third-party providers who help us deliver our services, such as scheduling platforms, payment processors, messaging platforms, and IT support.
  • Messaging and Carrier Partners: For SMS/A2P messaging, we may share your mobile number, message content, and related data with SMS aggregators, carriers, and communication platforms solely to deliver and manage text messages in compliance with law and carrier requirements.
  • Mathnasium Network: In some cases, limited information may be shared within the Mathnasium system (for example, with franchisor systems or support teams) to support operations, training, and quality control, subject to contractual and privacy safeguards.
  • Legal and Safety: We may disclose information if required by law, subpoena, or legal process, or if we believe disclosure is necessary to protect our rights, safety, or property, or that of our students, families, staff, or others.
  • Business Transfers: In connection with a merger, acquisition, sale of assets, or other business transaction involving Mathnasium of Fayetteville, your information may be transferred as part of that transaction, subject to this Privacy Policy or a successor policy that provides similar protections.

We require our service providers to use your information only for the purposes for which it was provided and to protect it in accordance with applicable laws and contractual obligations.

6. Data Retention and Security

6.1 Data Retention

We retain personal information for as long as necessary to provide our services, meet our legal and regulatory obligations, resolve disputes, enforce our agreements, and maintain appropriate business records. Records of SMS opt-ins, opt-outs, and message logs may be retained for compliance and auditing purposes consistent with applicable law and carrier requirements.

6.2 Security Measures

We implement reasonable administrative, technical, and physical safeguards to help protect personal information against unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any account credentials confidential and promptly notifying us of any suspected unauthorized use.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights and choices regarding your personal information. These may include:

  • The right to access and request a copy of personal information we hold about you.
  • The right to request correction or updating of inaccurate or incomplete information.
  • The right to request deletion of certain personal information, subject to legal and operational requirements.
  • The right to object to or restrict certain types of processing, such as direct marketing.
  • The right to withdraw consent where processing is based on your consent (including SMS marketing), without affecting the lawfulness of processing before withdrawal.

To exercise your rights or update your communication preferences, please contact us using the information in the "Contact Us" section. We may need to verify your identity before fulfilling certain requests to help protect your privacy and security.

For SMS/text messaging specifically, you can withdraw consent at any time by replying STOP to our messages, as described above, or by contacting us directly.

8. Children’s Privacy

Mathnasium of Fayetteville provides educational services to children, and we take children’s privacy seriously. We collect information about students primarily from parents or legal guardians, and we use that information only to provide and support our educational services, communicate with families, and manage center operations.

If we learn that we have collected personal information directly from a child online in a manner that is inconsistent with applicable laws, we will take appropriate steps to delete that information or obtain necessary parental consent. If you believe we may have collected such information, please contact us using the details below.

9. Third-Party Services and Links

Our website, emails, or text messages may contain links to third-party websites, platforms, or services that are not operated by Mathnasium of Fayetteville. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites or services you visit or use.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and may provide additional notice (such as by email or prominent notice on our website) where required by law.

Your continued use of our services after any changes to this Privacy Policy becomes effective means you accept those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions about this Privacy Policy, our SMS/A2P messaging practices, or how we handle your personal information, please contact us at:

Mathnasium of Fayetteville
284 GA-314 Ste D
Fayetteville, GA30214

When contacting us about your SMS/text messaging preferences or to exercise your privacy rights, please include your name, your student’s name (if applicable), the mobile number or email associated with your account, and a clear description of your request so that we can assist you efficiently.